How can I factory reset my SmartHub or Base Station?

 How can I factory reset my SmartHub or Base Station?

WARNING:

• Performing a factory reset returns your Base Station or SmartHub to its default settings.
• After performing a reset, the Base Station or SmartHub must be removed and re-added to your account.
• All devices paired to the Base Station or SmartHub must also be reset and re-added to your account.

To perform a factory reset on your Base Station or SmartHub: 

1. Use a pen or straightened paperclip to press and hold the Reset button on the back of the Base Station or SmartHub for about 10 seconds. 
2. Release the Reset button. 
   After the reset is complete, the LED on the front of the Base Station flashes amber. When the LED stops flashing amber, your Base Station reboots.
3. Remove the the Base Station or SmartHub from the account to prevent potential problems:
   • Launch the app or log in to your account at website.
   • Tap or click Settings > My Devices and select the device that you want to remove.
   • Scroll to the bottom of the page and tap or click Remove Device.
   • Tap or click Yes to confirm you want to remove the device.
4. Follow the steps below to re-add and set up your Base Station or SmartHub.

 

To re-add and set up your Base Station or SmartHub: 

1. Launch the app or log in to your account at website.   
2. On the Devices page, tap Add New Device.  
3. Select Base Station/Hub. 
4. Follow the prompts to reconnect your Base Station or SmartHub to your account.  
5. Use the app to add and set up the rest of your devices.