My wireless camera is offline; how can I make it work?

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 If your wireless camera is offline, follow these troubleshooting steps:

  1. If your camera is offline after you switched to a new router or made changes to your Internet network, press and release the Sync button on the SmartHub or base station.
    The Internet LED blinks for 10 seconds, then your camera resumes normal operation.
    Note: Not all cameras require connection to an SmartHub or base station.
  2. Remove and reinsert your camera battery and notice the camera LED behavior when the battery is reinserted:
    • The LED does not light. Check to make sure the batteries are installed in the correct orientation. Check to make sure the batteries are not completely dead.
    • The LED blinks blue rapidly. The camera has synced to a base station.
    • The LED blinks blue once. Resync the camera to the base station.
    • The LED blinks amber. Replace the batteries.
      Note: You can't remove the battery from Essential wire-free cameras. To power cycle your camera





  1. Check the camera connectivity:
    • Note the distance between the camera and the SmartHub, base station, or WiFi router. You can place your camera a maximum of 300 feet (90 meters) from an SmartHub or base station. If your camera is farther away from the SmartHub or base station, it might be connecting and disconnecting because of the distance from the base station.
    • Note the number of walls between the camera and the SmartHub, base station, or WiFi router. Your camera might go offline if metal objects or thick walls and ceilings exist between the camera and the base station.
    • Do you have an access point or other WiFi device close to the SmartHub or base station? If so, your system might be experiencing WiFi congestion. If possible, move the base station away from other WiFi devices.
  2. Check your SmartHub or base station status:
    • If the Internet LED on your base station is solid green, the base station is connected to the Internet.
    • If the LED is amber, the base station is not connected to the Internet. Verify that the Ethernet cable is connected to a LAN connection. For information about connecting base stations to the Internet

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